FAQ
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How do I book?
Fill in our booking form on the BOOK menu tab (preferred) this includes all the information we need to secure your booking or email info@quay-studio.co.uk with your preferred date and time slot.
Once your shoot date is chosen we will email you an invoice which is to be received in full to secure your booking.
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Do you have a cancellation policy?
Please note that all studio bookings are non-refundable once confirmed.
We completely understand that plans can change, so if you need to reschedule we are happy to accommodate this where possible:
MORE THAN 48 HOURS’ NOTICE
Your booking can be moved to an alternative suitable date, subject to availability.WITHIN 48 HOURS OF YOUR BOOKING
The booking will be forfeited and a new booking will need to be made and paid for in full if you wish to book another date.NO-SHOWS
If you do not attend your booking and haven’t contacted us in advance, the booking will be forfeited and cannot be transferred or refunded. A new booking will need to be made if you wish to use the studio again.Please only confirm your booking when you’re confident you can attend. Once a booking is confirmed, that time is reserved exclusively for you and it often isn’t possible to fill the space at short notice.
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Is photography included with my hire?
Photography is not included within hire bookings please advise if you would like photography included. We can also recommend a full creative team including styling and H&MU
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What is included in the booking?
Booking includes full use of the studio equipment on the list. For the full list please visit the EQUIPMENT menu tab
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Where can i park?
Directly opposite the studio all the way along to the river is free parking! Directly outside the building parking is 50p per hour. Let us know when you arrive if you need a hand bringing anything up!
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What happens if i damage something?
The client hiring the studio is responsible for all breakages or damages caused to the studio or equipment by them or any other shoot visitor. The client will pay any costs if this occurs. By booking the studio the client is agreeing to the above terms.
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Can we record sound?
If you are planning to record sound, please let us know in advance. Where possible, we’ll notify the other tenants in the building to help keep the environment quiet for recording. However, please note that we cannot always guarantee complete silence in the studio.
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Can we shoot around HH too?
Your booking grants access to Quay Studios only. This does not include permission to shoot content in any other areas of the Harbour House building.
To arrange content creation within Harbour House, please contact Amy at hi@harbourhousecollective.co.uk.